Raising the Customer Experience
by
Transforming Customer Service
WHO WE ARE
We excel in delivering exceptional customer service across a diverse range of industries. Leveraging our virtual team based in the US, coupled with cutting-edge technology, we tailor customer experience teams to precisely meet the unique demands of your business and customers.
EVERYWHERE
Our services transcend geographical limitations and language barriers. We cater to a global audience, ensuring accessibility and inclusivity without constraints.
Total CX
We forge a close partnership with your organization, diligently pinpointing customer pain points and key contact drivers. Our collaborative approach aids in crafting enduring solutions that leave a lasting positive impact.
SOLUTIONS
Experience the convenience of a dedicated toll-free or local number, accompanied by a personalized auto-attendant, seamless chat, email, and SMS communication channels. Our system boasts multi-language support to cater to diverse audiences. Gain insights into customer interactions through monthly reports and trend analysis, correlated with Net Promoter Score (NPS) feedback.
EXPERIENCE
40 years of combined experience delivering total experience solutions for top industry organizations.
Services Provided:
Healthcare & Patient Experience
We extend to our clients a specialized staffing solution tailored to the healthcare and patient services sector. Our expertise aids in proficiently handling tasks such as clinical research screenings, benefits verification, and appointment scheduling, ensuring seamless operations.
Level 1 & Level 2 Device Support
At Rising Tides CX, our team comprises seasoned professionals skilled in diagnosing and effectively resolving a diverse spectrum of hardware and software challenges your customers may face.
SaaS Support
We empower clients with innovative solutions. At Rising Tides CX, we forge a strategic partnership with your organization, creating unparalleled customer support tailored to your service. The customization of our support framework for your software lies entirely in your hands.
Consultative Partnership
Rising Tides CX will partner with your business leaders to assist in your long term customer journey goals. Implementing processes & technologies centered around the customer experience.
Alata
Alice
Open Sans
Noto Sans
Bebas Neue
Great Vibes
Rock Salt
Exo
Belgrano
Overlock
Cinzel
Indie Flower
Staatliches
Roboto Slab
Lato
Noto Serif
Open Sans
Montserrat
Ubuntu
Rubik
Delius
Amiri
Montserrat
We are a collective of industry experts driven by an unwavering passion to revolutionize the landscape of customer service delivery.
"A rising tide lifts all boats"
Copyright Rising Tides CX 2021